§3691. Establishment of modern service standards
(a)
(b)
(1)
(A) To enhance the value of postal services to both senders and recipients.
(B) To preserve regular and effective access to postal services in all communities, including those in rural areas or where post offices are not self-sustaining.
(C) To reasonably assure Postal Service customers delivery reliability, speed and frequency consistent with reasonable rates and best business practices.
(D) To provide a system of objective external performance measurements for each market-dominant product as a basis for measurement of Postal Service performance.
(2) Implementation of performance measurements.-With respect to paragraph (1)(D), with the approval of the Postal Regulatory Commission an internal measurement system may be implemented instead of an external measurement system.
(c)
(1) the actual level of service that Postal Service customers receive under any service guidelines previously established by the Postal Service or service standards established under this section;
(2) the degree of customer satisfaction with Postal Service performance in the acceptance, processing and delivery of mail;
(3) the needs of Postal Service customers, including those with physical impairments;
(4) mail volume and revenues projected for future years;
(5) the projected growth in the number of addresses the Postal Service will be required to serve in future years;
(6) the current and projected future cost of serving Postal Service customers;
(7) the effect of changes in technology, demographics, and population distribution on the efficient and reliable operation of the postal delivery system; and
(8) the policies of this title and such other factors as the Postal Service determines appropriate.
(d)
(Added
Editorial Notes
References in Text
The date of enactment of this section, referred to in subsec. (a), is the date of enactment of
Statutory Notes and Related Subsidiaries
Postal Service Plan
"(a)
"(b)
"(1) establish performance goals;
"(2) describe any changes to the Postal Service's processing, transportation, delivery, and retail networks necessary to allow the Postal Service to meet the performance goals;
"(3) describe any changes to planning and performance management documents previously submitted to Congress to reflect new performance goals; and
"(4) describe the long-term vision of the Postal Service for rationalizing its infrastructure and workforce, and how the Postal Service intends to implement that vision.
"(c)
"(1)
"(A) the Postal Service has more than 400 logistics facilities, separate from its post office network;
"(B) as noted by the President's Commission on the United States Postal Service, the Postal Service has more facilities than it needs and the streamlining of this distribution network can pave the way for the potential consolidation of sorting facilities and the elimination of excess costs;
"(C) the Postal Service has always revised its distribution network to meet changing conditions and is best suited to address its operational needs; and
"(D) Congress strongly encourages the Postal Service to-
"(i) expeditiously move forward in its streamlining efforts; and
"(ii) keep unions, management associations, and local elected officials informed as an essential part of this effort and abide by any procedural requirements contained in the national bargaining agreements.
"(2)
"(A) the long-term vision of the Postal Service for rationalizing its infrastructure and workforce; and
"(B) how the Postal Service intends to implement that vision.
"(3)
"(A) a strategy for how the Postal Service intends to rationalize the postal facilities network and remove excess processing capacity and space from the network, including estimated timeframes, criteria, and processes to be used for making changes to the facilities network, and the process for engaging policy makers and the public in related decisions;
"(B) a discussion of what impact any facility changes may have on the postal workforce and whether the Postal Service has sufficient flexibility to make needed workforce changes;
"(C) an identification of anticipated costs, cost savings, and other benefits associated with the infrastructure rationalization alternatives discussed in the plan; and
"(D) procedures that the Postal Service will use to-
"(i) provide adequate public notice to communities potentially affected by a proposed rationalization decision;
"(ii) make available information regarding any service changes in the affected communities, any other effects on customers, any effects on postal employees, and any cost savings;
"(iii) afford affected persons ample opportunity to provide input on the proposed decision; and
"(iv) take such comments into account in making a final decision.
"(4)
"(A)
"(B)
"(i) an account of actions taken during the preceding fiscal year to improve the efficiency and effectiveness of its processing, transportation, and distribution networks while preserving the timely delivery of postal services, including overall estimated costs and cost savings;
"(ii) an account of actions taken to identify any excess capacity within its processing, transportation, and distribution networks and implement savings through realignment or consolidation of facilities including overall estimated costs and cost savings;
"(iii) an estimate of how postal decisions related to mail changes, security, automation initiatives, worksharing, information technology systems, excess capacity, consolidating and closing facilities, and other areas will impact rationalization plans;
"(iv) identification of any statutory or regulatory obstacles that prevented or will prevent or hinder the Postal Service from taking action to realign or consolidate facilities; and
"(v) such additional topics and recommendations as the Postal Service considers appropriate.
"(5)
"(d)
"(1) vending machines;
"(2) the Internet;
"(3) postage meters;
"(4) Stamps by Mail;
"(5) Postal Service employees on delivery routes;
"(6) retail facilities in which overhead costs are shared with private businesses and other government agencies;
"(7) postal kiosks; or
"(8) any other nonpost office access channel providing market retail access to postal services.
"(e)
"(1) a comprehensive plan under which reemployment assistance shall be afforded to employees displaced as a result of automation of any of its functions, the closing and consolidation of any of its facilities, or such other reasons as the Postal Service may determine; and
"(2) a plan, developed in consultation with the Office of Personnel Management, to offer early retirement benefits.
"(f)